Help and support

Oasis support: sound, purchases and saved mixes.

A sound is silent or your access is missing? Check playback, volume and the selected audio output first. Restore purchases with the same Apple Account. If you still need help, email support@jojolab.dev with your device, Oasis version and what happened.

By Jojo Lab · Updated October 2, 2026

Restore your Oasis access

Open the Oasis plans screen and choose the restore option. Make sure you are signed in with the Apple Account used for the original purchase and that the iPhone has a network connection while Apple verifies it.

Check volume and audio output

Check your device volume, the Oasis volume and the slider for the sound concerned. Check the output too: speakers, headphones, Bluetooth or AirPlay. On Mac, the Oasis volume is separate from system volume.

Where your saved soundscapes live

Custom soundscapes are stored locally on the iPhone where they were created. They do not automatically sync to another device.

Contact support

Email support@jojolab.dev with your iPhone or Mac model, system version, Oasis version and the steps that cause the problem. Include the exact wording of any message shown.

Frequently asked questions

I changed iPhones. How do I get my Oasis access back?

Sign in with the Apple Account used for the original purchase, open the Oasis plans screen in Oasis, and choose the restore option.

A sound is very quiet or silent. What should I check?

Why are my soundscapes missing on my new iPhone?

Custom soundscapes are stored locally and do not sync between devices. Restoring Oasis access restores your purchase, but it does not transfer your saved mixes.

What should I include when contacting support?